1. The Fit Guarantee (Returns & Exchanges)
We understand that finding the perfect pair of glasses online can be challenging. That is why all of our customers receive our Fit Guarantee.
If the fit isn't quite right or the style doesn't suit you, no problem - we’ll make it easy to find your perfect pair.
- You have 14 days from the date your order is delivered to request a return or exchange.
- Items must be unused, unworn, in original condition, with all accessories, tags and packaging included.
- Sale items and limited-edition drops may be excluded (we’ll mark these clearly on the product page).
- Free Returns: Under the Fit Guarantee, you are entitled to free returns. We will cover the return shipping costs.
- Free Exchanges: We offer the flexibility of up to two free exchanges per order to ensure you find the ideal fit and style. To exchange: email us with your order number and requested style. We’ll process your exchange once we receive the original item.
- For refunds: we’ll reimburse your original payment method (original shipping fees are non-refundable) once we inspect the returned item.
2. Faults, Defects & Warranty
We craft every pair of Studio Yuvara sunglasses with care — but if something goes wrong:
- If your item is faulty, damaged on arrival, or incorrectly shipped, contact us within 3 days of delivery with your order number and photos of the issue.
- We’ll cover return shipping in these cases and provide replacement or refund, depending on stock availability and condition.
- Items under warranty (12 months) are eligible for repair or replacement if the fault is due to manufacturing or material defects (normal wear & tear excluded).
- These rights are in addition to your rights under the Australian Consumer Law.
3. How to Return Your Order
- Email us at [info@studioyuvara.com.au] with your order number and reason for return/exchange.
- We’ll send you a returns label which you may print at home or at your local Australia Post outlet.
- Pack the sunglasses securely in the original case and box, include all tags, cloth and accessories.
- Stick the returns label on the outside of your parcel. Please ensure you remove the old label or cover it up with the new one.
- Ship the item to the address specified (you’ll see this in our email).
- Once we receive and inspect your return, we’ll proceed with the refund or exchange — we’ll notify you by email.
4. Refunds & Timing
- Refunds are processed back to the original payment method.
- It may take 2-5 business days for the refund to appear in your account, depending on your bank or payment provider.
- Return shipping costs (for change of mind) are not refunded unless the item is faulty.
5. Other Important Notes
- Shipping fee for original purchase is non-refundable unless the item is faulty.
- Returns received outside the 14-day window, or in unacceptable condition (worn, missing tags, packaging damaged), may be refused or processed as store credit at our discretion.
- Limited edition may be final sale - we’ll indicate this clearly on the product page.
