1. The Fit Guarantee (Returns & Exchanges)

We understand that finding the perfect pair of glasses online can be challenging. That is why all of our customers receive our Fit Guarantee.

If the fit isn't quite right or the style doesn't suit you, no problem - we’ll make it easy to find your perfect pair.

• You have 14 calendar days from the date your order is delivered to request a return or exchange. Returns requested outside this period will not be accepted unless required under Australian Consumer Law or approved by Studio Yuvara at its sole discretion.
• Items must be unworn other than trying them on indoors, free from scratches, marks or signs of wear, and returned in their original, resalable condition with all accessories, tags, cleaning cloth, case and original packaging included.
• Sale items and limited-edition drops may be excluded (we’ll mark these clearly on the product page).
• Free Returns: Under the Fit Guarantee, you are entitled to free returns. We will cover the return shipping costs.
• Studio Yuvara may offer up to two exchanges for eligible purchases within the original 14-day Fit Guarantee period to help you find the ideal fit and style. The original 14-day return period does not restart following an exchange.
• To exchange: email us with your order number and requested style. We’ll process your exchange once we receive the original item.
• For refunds: we’ll reimburse your original payment method (original shipping fees are non-refundable) once we inspect the returned item. Where an order has been paid in whole or in part using Studio Yuvara store credit, any eligible refund will be returned to the original store credit balance. Store credit cannot be redeemed for cash except where required under Australian Consumer Law.

2. Faults, Defects & Warranty

We craft every pair of Studio Yuvara sunglasses with care — but if something goes wrong:

• If your item is faulty, damaged on arrival, or incorrectly shipped, contact us within 3 days of delivery with your order number and photos of the issue.
• We’ll cover return shipping in these cases and provide replacement or refund, depending on stock availability and condition.
• Items under warranty (12 months) are eligible for repair or replacement if the fault is due to manufacturing or material defects (normal wear & tear excluded).
• These rights are in addition to your rights under the Australian Consumer Law.

3. How to Return Your Order

• Email us at [info@studioyuvara.com.au] with your order number and reason for return/exchange.
• We’ll send you a returns label which you may print at home or at your local Australia Post outlet.
• Pack the sunglasses securely in the original case and box, include all tags, cloth and accessories.
• Stick the returns label on the outside of your parcel.  Please ensure you remove the old label or cover it up with the new one.
• Drop the item off at your local Australia Post within 7 days of receiving your returns label.
• Please note: Return labels expire after 7 days. If your label has expired, please contact us — we'll issue a new one only if your request still falls within the original 14-day return window.
• Once we receive and inspect your return, we’ll proceed with the refund or exchange — we’ll notify you by email.

4. Refunds & Timing

• Refunds are processed back to the original payment method.
• It may take 2-5 business days for the refund to appear in your account, depending on your bank or payment provider.
• Return shipping costs (for change of mind) are not refunded unless the item is faulty.

5. Other Important Notes

• Shipping fee for original purchase is non-refundable unless the item is faulty.
• Returns received outside the 14-day window, or in unacceptable condition (including worn items, scratched lenses, missing accessories or damaged packaging), may be declined and returned to the customer. Where Studio Yuvara chooses to accept a late return, any remedy offered (including store credit) is provided solely at Studio Yuvara's discretion as a gesture of goodwill.
• Selected sale items and limited-edition drops may be excluded. Any exclusions will be clearly stated on the relevant product page.
• Studio Yuvara reserves the right to refuse returns, exchanges, store credit or future orders where we reasonably believe our Returns Policy or Fit Guarantee is being misused, abused or used in a manner inconsistent with its intended purpose.
• Any exception made by Studio Yuvara outside this policy is offered as a one-time gesture of goodwill and does not create an entitlement or precedent for future purchases or customers.