Refund policy

1. Change of Mind Returns & Exchanges

If you change your mind, no problem — we’ll make it easy.

• You have 14 days from the date your order is delivered to request a return or exchange. 
• Items must be unused, unworn, in original condition, with all accessories, tags and packaging included.
• Sale items and limited-edition drops may be excluded (we’ll mark these clearly on the product page).
• To exchange: email us with your order number and requested style. We’ll process your exchange once we receive the original item, or you may complete a new purchase if you prefer.
• For refunds: we’ll reimburse your original payment method (shipping fees non-refundable) once we inspect the returned item.
• You are responsible for return shipping unless otherwise agreed (e.g. if you are an email subscriber, your shipping costs are on us).

2. Faults, Defects & Warranty

We craft every pair of Studio Yuvara sunglasses with care — but if something goes wrong:

• If your item is faulty, damaged on arrival, or incorrectly shipped, contact us within 3 days of delivery with your order number and photos of the issue.
• We’ll cover return shipping in these cases and provide replacement or refund, depending on stock availability and condition.
• Items under warranty (12 months) are eligible for repair or replacement if the fault is due to manufacturing or material defects (normal wear & tear excluded).
• These rights are in addition to your rights under the Australian Consumer Law.

3. How to Return Your Order

• Email us at [info@studioyuvara.com.au] with your order number and reason for return/exchange.
• We’ll send you a Return Authorisation (RA) number and address details.
• Pack the sunglasses securely in the original case and box, include all tags, cloth and accessories.
• Print/label the RA number on the outside of your parcel.
• Ship the item to the address specified (you’ll see this in our email).
• Once we receive and inspect your return, we’ll proceed with the refund or exchange — we’ll notify you by email.

4. Refunds & Timing

• Refunds are processed back to the original payment method.
• It may take 2-5 business days for the refund to appear in your account, depending on your bank or payment provider.
• Return shipping costs (for change of mind) are not refunded unless the item is faulty.

5. Other Important Notes

• Shipping fee for original purchase is non-refundable for change-of-mind returns unless the item is faulty.
• Returns received outside the 14-day window, or in unacceptable condition (worn, missing tags, packaging damaged), may be refused or processed as store credit at our discretion.
• Limited edition may be final sale - we’ll indicate this clearly on the product page.